#BeKnown

at West Suffolk NHS Foundation Trust

Will Ferreira

Assistant service manager, medical division

...I'm known for leading by example.

I’ve had great progression opportunities since joining the Trust five years ago. To begin with I worked as a staff nurse on our cardiology ward. I trained in various procedures to support our patients. Then I helped open a new isolation ward, moving from a staff nurse to a charge nurse during that period. I became a charge nurse for a winter escalation ward and in 2017 became the ward manager for our new acute assessment unit (AAU).

Along the way I got involved in a tissue viability project, which is one of my passions. I carried out research and helped educate staff around the importance of reducing pressure ulcers.

Being involved in the development of the brand new, state of the art AAU space is a career highlight. It launched in 2018. The digital innovation of the unit and scope of care we offer makes a real difference to patient care and experience. It was a pleasure leading the team and being at the forefront of developing how we can transform emergency care.

This year (2019) I settle into an assistant service manager role for medicine. An operational role, it differs slightly from my previous one since it’s no longer a combined clinical post. I’m managing the gastroenterology service as well as completing project work for other areas such as stroke and cardiology. It’s going really well. I’m learning many new managerial skills and gaining further leadership experience.

I’ve felt supported every step of the way. I’ve many mentors and friends in the hospital who’ve helped motivate me. It’s thanks to them I am where I am.

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